Controllable e-mail

E-mails from a booking system have two failure modes: too many or too few. Write about every trifle and you get ignored; stay silent and you generate queries. Zeitwart therefore lets you define exactly when a message goes out and what it says.

When Zeitwart writes

Sending hangs on events around the booking – confirmation, change, cancellation, approval request, a reminder before the start, and the notice when a check-in has not happened. Each of these messages can be switched on and off individually.

Different per organisational unit

Like every setting, sending is defined per organisational unit and inherited downwards. A unit that works a lot with external guests can inform them thoroughly, while another with internal desks stays almost silent. Overriding and releasing again is possible at any time; the defined in column shows where the effective value comes from.

Your own text where it helps

At several points you can store a free text that appears additionally in the mail – notes on deadlines, who to ask, internal rules. For the no-show message the text is maintained per language and delivered in the recipient's own language.

On top of that come the contact details of the organisational unit: name and address appear in the booking mails, so the reply lands where it belongs and not in a central mailbox nobody reads.

Who gets the message

Depending on the event, different recipients can be addressed: the person booking, the participants, the administrators of the unit or a central collecting address. Approval requests can go to all authorised people and to an office at the same time.

Benefits at a glance

• every kind of message can be switched on and off individually

• settings per organisational unit, inherited downwards

• your own free text in request and no-show mails, maintainable per language

• contact name and address per unit in the booking mails

• recipients selectable per event – bookers, participants, admins or a shared address